jikbaj Privacy Policy

1. Information We Collect

When you register for or use the jikbaj platform, we collect a range of personal information in order to verify your identity, process transactions, deliver our services, and comply with applicable legal and regulatory obligations. The categories of data we collect include:

• Identity Data: Full name, date of birth, nationality, and copies of government-issued identity documents (e.g., National ID card, passport) submitted during the Know Your Customer (KYC) verification process.
• Contact Data: Email address, mobile phone number, and residential address (including city and district within Bangladesh, such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Financial Data: Payment method details, including mobile wallet numbers for bKash, Nagad, or Rocket, and bank account information for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank transactions. We do not store full card numbers; card payments are processed through encrypted third-party gateways.
• Transaction Data: Records of all deposits, withdrawals, bonuses claimed, wagers placed, and game outcomes associated with your account.
• Technical Data: IP address, device type, operating system, browser type and version, time zone (Bangladesh Standard Time, UTC+6), and session duration.
• Usage Data: Information about how you navigate the jikbaj platform, including pages visited, games played, search queries entered, and click-through behaviour.
• Communications Data: Records of your correspondence with our support team, including emails, chat transcripts, and any feedback or complaints submitted.

We collect this information directly from you at the point of registration, through your ongoing use of the platform, and automatically via cookies and similar tracking technologies described in Section 7 of this policy.

2. How We Use Your Information

jikbaj processes your personal data for the following specific purposes. For each purpose, we rely on one of the following legal bases: performance of a contract, compliance with a legal obligation, our legitimate business interests, or your explicit consent.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Where profiling is used for responsible gaming monitoring, a human review is always conducted before any account restriction is applied.

3. Sharing Your Information

jikbaj does not sell or rent your personal data. We share your information only with trusted third parties where it is strictly necessary to deliver our services or fulfil a legal obligation. These parties include:

• Payment Processors: Mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners process financial transactions on our behalf. They receive only the data necessary to execute and verify the specific transaction.
• Game Software Providers: Licensed studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session data to operate their game software within our platform.
• Identity Verification Services: Third-party KYC providers may process copies of your identity documents to verify your age and identity on our behalf. These providers are bound by strict data processing agreements.
• IT Infrastructure and Security Providers: Cloud hosting, content delivery, and cybersecurity partners who maintain the technical infrastructure of the jikbaj platform.
• Legal and Regulatory Authorities: Where required by applicable law, a court order, or a legitimate regulatory request, we may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities.

All third-party processors are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they provide to jikbaj.

4. Data Retention

jikbaj retains personal data for as long as your account remains active and for a defined period thereafter, depending on the category of data and the legal obligations that apply to it. Our standard retention periods are as follows:

• Account and Identity Data: Retained for a minimum of 5 years from the date of account closure to comply with anti-money laundering (AML) record-keeping obligations.
• Transaction and Financial Records: Retained for a minimum of 5 years in accordance with financial record-keeping requirements.
• Communication and Support Records: Retained for 3 years from the date of the communication to support dispute resolution and quality assurance.
• Technical and Usage Data: Retained for 13 months on a rolling basis for security monitoring and platform analytics.
• Marketing Preferences: Retained until you withdraw consent or for 2 years of inactivity, whichever comes first.

At the end of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for aggregate statistical analysis.

5. Your Data Rights

As a jikbaj user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request — [Your Username]".

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is being processed. We will respond within 30 days of a verified request.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 4).
• Right to Restriction of Processing: You may request that we temporarily suspend processing of your data in certain circumstances, such as while the accuracy of data is being contested.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format where processing is based on consent or contract.
• Right to Object: You may object to processing based on our legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jikbaj will not charge a fee for exercising any of these rights in normal circumstances. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, providing written reasons for our decision.

6. Data Security

jikbaj implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including payment credentials and identity documents.
• Multi-factor authentication (MFA) options available for all registered player accounts.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Strict role-based access controls ensuring that staff can only access the personal data necessary for their specific role.
• Continuous 24/7 security monitoring and automated threat detection systems.
• Formal data breach response procedures, including notification protocols for affected users within 72 hours of discovery where required.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and keeping your login credentials confidential. If you suspect your account has been compromised, contact [email protected] immediately.

7. Cookies and Tracking Technologies

jikbaj uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the platform to function. These include session management, authentication, and security cookies. They cannot be disabled without impairing your ability to use jikbaj.
• Functional Cookies: Remember your preferences such as language settings, agreed terms, and display options. Disabling these cookies may reduce the quality of your experience.
• Analytics Cookies: Collect anonymised data about how players use the platform — which pages are visited most, how long sessions last, and where errors occur. This data helps us improve jikbaj's performance and usability.
• Marketing Cookies: Used only where you have given explicit consent to receive personalised promotional content. You may withdraw this consent at any time through your account settings.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jikbaj platform. A full cookie preference centre is available within your account settings once you are logged in.

8. Children's Privacy

jikbaj is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Registration by minors is prohibited under our Terms and Conditions. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately close the relevant account, delete the data, and return any deposited funds.

If you believe a minor has registered on jikbaj or that a minor is using an adult's account, please contact us immediately at [email protected]. We take child protection seriously and will act on all such reports without delay.

9. Marketing Communications

With your explicit consent, jikbaj may send you promotional communications about new games, bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, and BPL cricket season bonuses), and platform updates. These communications may be delivered by email or SMS to your registered contact details.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in every marketing email.
• Updating your communication preferences within your account settings.
• Contacting our support team at [email protected] with the subject "Unsubscribe — [Your Username]".

Opting out of marketing communications will not affect the delivery of essential account notifications such as transaction confirmations, security alerts, or important policy updates.

10. Changes to This Privacy Policy

jikbaj reviews and updates this Privacy Policy periodically to reflect changes in our data practices, new service features, or evolving legal requirements. When we make material changes — those that significantly affect your rights or the way we handle your data — we will notify you by posting a prominent notice on the platform or by sending an email to your registered address at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the most recent version. We encourage you to review this policy periodically. Your continued use of jikbaj following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or jikbaj's data practices, please contact our dedicated privacy support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 14 calendar days.

Privacy Support Email: [email protected]

Subject Line Format: "Privacy Enquiry — [Your Username]"

Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays (Bangladesh Standard Time, UTC+6).